Shift Leader

The role

As Shift Leader, you lead bakery operations during your shift and work alongside your Cookie Crew to bake, pack and deliver orders with an exceptional guest experience. You also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Ability to obtain any required food safety certifications applicable to the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to work around ovens, freezers and refrigeration units
• Ability to read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law
• Availability needed during evening, late-night, weekend and holiday peak hours

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its warm cookie delivery and bakery concept.