Shift Lead

The role

As a Shift Lead, you will lead bakery operations during your shift, bake and pack orders, and coach the Cookie Crew. You will keep product quality, food safety, cleanliness and service speed on track.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand efficiently.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Stand and walk up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration with varying temperatures
• Operate kitchen equipment per company procedures and read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to grow into Assistant Manager or Store Manager roles

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on background checks and employment verification.
• Any required food safety certification for the location must be obtained.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is known for warm cookies delivered all day and late into the night.