Shift Lead

The role

As a Shift Lead, you lead the bakery during your shift, from baking and packing orders to coaching the Cookie Crew team. You also keep operations, guest service and food safety on track.

What you will do

• Lead bakery operations during your shift and ensure a great guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly and up to 50 lbs occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Legally eligible to work in the United States

Nice to have

• Point of Sale systems experience
• Detail focused and results-oriented
• Outgoing, friendly and patient demeanor
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Must be able to obtain any required food safety certifications
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.