Shift Leader

The role

As the leader on duty, you will lead bakery operations during your shift and work alongside your Cookie Crew. You will bake, package and prepare orders, coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, giving direction, feedback, and support.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food, and a point-of-sale system
• Work in varying temperatures, including around ovens, freezers, and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful background checks and employment verification.
• Must be able to obtain any required food safety certifications for the location.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its warm cookie delivery and bakery concept.