Shift Lead

The role

You will lead a shift at the bakery, guiding the team and making sure orders, baking, and customer service run well. You will also handle cash and keep the store clean and safe.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership: maintain operations, communicate key information, monitor production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead and work alongside the Cookie Crew team
• Help train and coach team members
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Hold the team accountable to company standards and procedures

Required qualifications

• At least 1 year of customer service experience
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.