Shift Lead

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the cookie crew, handle customers and cash, and keep the store running to company standards.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership: maintain operations, communicate key information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead the Cookie Crew and work alongside them
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Excellent training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.