Shift Lead

The role

As a Shift Lead, you will lead a bakery shift at the Downtown Fort Wayne store, serving customers and leading the cookie crew. You will help keep operations running, monitor production, and coach team members.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations during your shift and communicating key information
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead the cookie crew team by working alongside them
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is known for its bakery and delivery concept and a growing nationwide shipping and gifting business.