Shift Leader

The role

As a Shift Leader at the Knoxville, TN store, you lead bakery operations during your shift. You bake and package orders, serve guests, coach and direct the Cookie Crew, and handle cash deposits.

What you will do

• Lead bakery operations during your shift and deliver a strong guest experience
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Help out wherever needed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Able to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Age 18 or older
• Able to obtain any required food safety certifications
• Able to lift up to 30 lbs regularly and up to 50 lbs with assistance
• Able to stand and walk for up to 8 hours per shift
• Legally eligible to work in the United States
• Point of sale systems experience
• Outstanding communication, time management and people skills
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay on Demand (get paid at the end of the day)
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies every shift

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Any required food safety certifications must be obtained
• Employment is contingent on background checks and other pre-employment requirements

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is a bakery and delivery brand known for warm cookies available all day and late into the night.