Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work alongside your Cookie Crew. You bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience.
• Bake, package and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units with varying temperatures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to grow into Assistant Manager or Store Manager roles

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful completion of background checks and employment verification.
• Food safety certification may be required, depending on the location.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is a bakery and delivery brand known for warm cookies served all day and late into the night.