Shift Leader

The role

As a Shift Leader at the 16th Street store in Philadelphia, you lead the bakery during your shift. You bake, build orders, serve guests, and coach and direct the Cookie Crew team.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience
• Bake, package and prepare orders, and serve guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Use hands and fingers for bakery equipment, food and a point-of-sale system
• Work around ovens, freezers and refrigeration with varying temperatures

Nice to have

• Point of Sale systems experience
• Ability to lift up to 40 lbs

Benefits

• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access (get paid the next day)

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Food safety certifications may be required for the location
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It complies with Philadelphia's Fair Chance Regulations.