Store Operations Manager (GM)

The role

Lead the team at the Oklahoma City, OK store as General Manager. Hire, coach and develop part-time hourly staff, and drive food quality, customer service and sales.

What you will do

• Hire, coach and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead food quality, customer service, employee friendliness and store cleanliness through the team.
• Establish a culture of excellence focused on cookie quality, customer service and sales performance.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs and contests.

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday
• Benevolent leadership style with a player-coach mentality
• A true sense of hospitality and ability to deliver exceptional customer service
• Solid technical skill with restaurant or retail business software, MS Outlook, Excel and MS Teams
• Prior experience hiring employees using an Applicant Tracking System

Nice to have

• Familiarity with commercial convection ovens

Benefits

• Competitive base salary plus quarterly bonus
• $50.00 per month cellphone data plan stipend
• Medical, dental, vision and pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in Cookie College learning and training platform
• Free cookies and awesome swag

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is headquartered in Philadelphia, PA and operates a bakery and delivery concept with a growing nationwide shipping and gifting business.