Shift Lead

The role

You will lead the bakery on your shift, working alongside the Cookie Crew. You will bake and pack orders, coach teammates, and keep guest service fast and high quality.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand efficiently
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to work in varying temperatures, including around ovens, freezers and refrigeration

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law
• Availability during evening, late-night, weekend and holiday peak hours is expected

About the company

Insomnia Cookies is a bakery and delivery brand with over 350 stores globally. Many Assistant Managers and Store Managers began as Shift Leaders.