Shift Lead

The role

As a Shift Lead at the Blacksburg store, you will lead the bakery during your shift, day or night. You will support store leadership, guide the cookie crew, and keep customers and staff served safely.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations, communicating key information and monitoring production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Work alongside the Cookie Crew
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of customer service experience
• Point of sale systems experience
• Strong communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Able to lead by example and motivate others
• Able to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and delivery concept. It has over 300 stores globally and is headquartered in Philadelphia, Pa.