Store Operations Manager (GM)

The role

You will run the day-to-day operations of the UTEP store, hiring, coaching and developing a part-time hourly team. You will own sales results, inventory, guest experience and local marketing for the bakery.

What you will do

• Own day-to-day bakery operations, staffing and shift setup.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor execution.
• Manage ordering, inventory accuracy, product rotation and shrink.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Take ownership of sales and key performance measures.
• Partner with District Manager and field leadership.
• Execute local marketing activities and in-store recognition programs.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts Thursday through Sunday.
• Hands-on, player-coach leadership style.
• Track record of hiring, coaching, developing and retaining teams.
• Natural sense of hospitality and commitment to guest experience.
• Strong business acumen and ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant/retail technology and business systems.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to stand up to 8 hours, lift up to 30 pounds regularly and 50 pounds with assistance, and work nights and weekends.

Nice to have

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel and MS Teams.
• Prior experience hiring employees using an Applicant Tracking System.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone data stipend.
• Early Wage Access (get paid the next day).
• Employee discount and free cookies.
• Medical, dental, vision and pet insurance.
• 401K with company match.
• 2 weeks paid vacation.
• 2 paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie College training platform.
• Career development and advancement opportunities.

Before you apply

• Employment is contingent on successful completion of background checks and employment verification.
• Ability to obtain food safety certifications applicable to the location is required.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its bakery and delivery concept.