Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work alongside the Cookie Crew to bake, pack orders and deliver a good guest experience. You also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while giving guest service.
• Coach and motivate Cookie Crew members.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for guest experience.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform essential functions with or without reasonable accommodation.
• Stand and walk for up to 8 hours per shift.
• Frequently reach, bend, stoop, twist, kneel and lift.
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance.
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system.
• Work around ovens, freezers and refrigeration with varying temperatures.

Benefits

• Competitive hourly pay.
• Early Wage Access (get paid the next day).
• Flexible scheduling.
• Employee discount (free cookies).

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certifications may be required depending on the location.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.