Shift Lead (PM shift)

The role

As a PM Shift Leader, you will lead the store during your shift. You will manage the team, customer service, baking and cash handling at the Downtown Orlando store.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership by maintaining operations, communicating information, and monitoring production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Schedule availability to work nights and weekend evening shifts
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for your total shift earnings from the day before
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.