Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and bake, package and prepare orders while giving guests great service. You also coach and direct the Cookie Crew team and keep the store running smoothly.

What you will do

• Lead bakery operations during your shift and deliver a great guest experience
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Monitor production efficiency and hold the team to company standards
• Provide a safe, clean working environment and follow safe food handling practices
• Jump in wherever needed to help your team

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for great guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly and up to 50 lbs occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Legally eligible to work in the United States
• Ability to perform essential functions with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand and Early Wage Access
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and other pre-employment requirements
• Must obtain any required food safety certifications for the location

About the company

Insomnia Cookies is a late-night bakery and delivery brand with over 350 stores globally, founded in a college dorm room. The company is hiring for its new Spruce St. location in Philadelphia.