Store Operations Manager (GM)

The role

You will run the day-to-day operation of the Broad Ripple store, including staffing, quality, service, and inventory. You will hire, coach and develop a part-time hourly team and drive sales and local marketing.

What you will do

• Own the day-to-day operation of the bakery, including staffing, preparation and shift setup
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety
• Own scheduling and labor, and manage ordering, inventory accuracy and shrink
• Set the standard for guest hospitality and coach the team on service
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers
• Develop Shift Leaders and build a talent pipeline
• Own sales results and key performance measures
• Partner with the District Manager and field leadership
• Run local community connections and marketing activities
• Lead hands-on through busy late-night rushes

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2-3 mid-to-late shifts Thursday to Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Natural sense of hospitality and commitment to guest experience
• Strong business acumen and ability to turn goals into action
• Strong communication, organization and problem-solving skills
• Comfort learning and using restaurant or retail technology and business systems
• Ability to obtain any required food safety certifications for the location
• Able to stand up to 8 hours per shift and lift up to 30 pounds regularly, with occasional lifts up to 50 pounds with assistance
• Able to work nights and weekends

Nice to have

• Familiarity with commercial convection ovens
• Proficiency with MS Outlook, Excel and MS Teams
• Prior experience hiring employees using an Applicant Tracking System

Benefits

• Competitive base pay plus monthly bonus
• Quarterly performance bonus opportunity
• $50.00 per month cellphone data plan stipend
• Medical, dental, vision and pet insurance
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in Cookie College learning and training platform
• Free cookies and employee discount
• Early wage access
• Career development and advancement opportunities

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally with a bakery and delivery concept. The company is hiring for its Broad Ripple store in Indianapolis.