District Manager

The role

The District Manager will lead and support 9-10 stores in the Eastern Burroughs NYC market. The role focuses on sales, hiring and retention, customer service training and strategic planning.

What you will do

• Develop and execute regional support strategies that meet each store's financial, operational and customer-service goals.
• Provide expertise on customer service challenges, team staffing, store operations and company policies and procedures.
• Assist in managing labor together with the Director of Workforce Planning, regional support team and Store Operations Managers.
• Drive top-line sales across the stores.
• Lead hiring and retention for store teams.
• Lead customer service training.
• Build and develop diverse teams that know their markets, communities and customers.

Required qualifications

• Minimum of 5 years of experience as a multi-unit regional manager in food and beverage, restaurant, hospitality or retail.
• 2+ years of leadership experience in a customer-service-oriented role.
• Ability to build, hire and coach a diverse part-time hourly staff.
• In-depth knowledge of business functions such as supply chain, P&L analysis, customer service, compliance and human resources.
• Strong organizational, interpersonal and problem-solving skills.

Nice to have

• Prior experience with baking equipment, bakery equipment or commercial kitchen equipment.

Benefits

• Competitive base plus quarterly bonus
• LTIP bonus plan enrollment
• Medical, dental and vision insurance
• Pet insurance
• 401K with contribution match
• 3 weeks paid vacation
• Paid sick time off
• 2 personal wellness days
• Company laptop
• Commuter reimbursement
• Free cookies

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa. and also runs a nationwide shipping and gifting business.