Shift Leader

The role

As Shift Leader, you lead the bakery during your shift and work alongside the Cookie Crew to bake, pack orders and deliver a good guest experience. You also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure a good guest experience
• Bake, package and prepare orders while giving good guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Use hands and fingers for bakery equipment, food products and a point-of-sale system
• Work in varying temperatures, including around ovens, freezers and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law
• Evening, late-night, weekend and holiday shifts are a regular part of the job

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is a bakery and delivery brand known for its loyal following of cookie lovers.