Shift Lead

The role

As the leader on duty, you will lead bakery operations during your shift and work side by side with your Cookie Crew. You will bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience.
• Bake, package, and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members, giving direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units with varying temperatures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Employment is contingent upon successful completion of background checks and employment verification
• Ability to obtain any required food safety certifications applicable to the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.