Store Operations Manager (GM)

The role

Manage a part-time hourly team that includes Shift Leaders, Cookie Crew and Delivery Drivers. Lead food quality, customer service, store cleanliness and sales, and run inventory and local marketing.

What you will do

• Hire, coach and develop a diverse part-time hourly staff
• Lead food quality, customer service, employee friendliness and store cleanliness through the team
• Build a culture focused on cookie quality, customer service and sales performance
• Manage and audit inventory to maintain proper controls
• Create and run fun, local marketing drops
• Create and drive in-store recognition programs and contests

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday
• Benevolent leadership style with a player-coach mentality
• A true sense of hospitality and exceptional customer service
• Technical skill with restaurant or retail business software
• Proficiency with MS Outlook, Excel and MS Teams
• Experience hiring employees using an Applicant Tracking System

Nice to have

• Familiarity with commercial convection ovens

Benefits

• Quarterly bonus
• $50 per month cellphone data plan stipend
• Medical, dental, vision and pet insurance
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in Cookie College learning and training platform
• Free cookies and company swag

About the company

Insomnia Cookies was founded in a college dorm room and is now a bakery and delivery brand with over 300 stores globally. It is headquartered in Philadelphia, Pa.