Shift Leader

The role

As a Shift Leader, you will run a bakery shift at the Federal Hill store, leading the Cookie Crew and serving customers. You will predict business flow, build orders, bake, and keep the store running to standard.

What you will do

• Provide customer service and quality products to all guests
• Maintain store operations, monitor production efficiency, and communicate key information during your shift
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Help train and coach team members
• Hold the team accountable to company standards and procedures
• Manage cash handling and deposits
• Build orders, suggestive selling, and baking

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Pay-on-Demand: get paid daily for the previous shift's earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing, reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is headquartered in Philadelphia, PA, and also runs a nationwide shipping and gifting business.