Shift Leader

The role

You will lead a shift at the bakery, guiding the team, building orders, baking, and serving customers. You will predict business flow and keep the store running well during your shift.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership during your shift and communicate key information
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead the Cookie Crew team and work alongside them
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Paid vacation and sick time off
• Pay on Demand: get earned wages at the end of the day
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Achievable growth and promotion opportunities
• Employee discount
• Free cookies with every shift
• Fun, exciting team environment

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 300 stores globally and is headquartered in Philadelphia, Pa.