Shift Lead

The role

As a Shift Lead, you will run a bakery shift and lead the Cookie Crew team. You will serve customers, support store leadership and keep operations running smoothly.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations, communicating key information and monitoring production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Support and work alongside the Cookie Crew
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and now has over 300 stores globally. It is known for its bakery and delivery concept and a growing nationwide shipping and gifting business.