Shift Lead

The role

You will lead the bakery during your shift, working side by side with the Cookie Crew. You will bake and pack orders, coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Stand and walk for up to 8 hours per shift
• Lift and carry up to 30 pounds regularly, and up to 50 pounds with assistance occasionally
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units
• Safely operate kitchen equipment and read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access, paid the next day
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 or older
• Employment is contingent on background checks and employment verification
• Food safety certifications may be required for the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.