Store Operations Manager

The role

You will run the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop your team, deliver a warm guest experience, and drive sales and operational results.

What you will do

• Own the day-to-day operation of your bakery and staff every shift
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety
• Own scheduling and labor execution
• Manage ordering, inventory accuracy, product rotation and shrink
• Deliver friendly, fast and memorable guest service
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers
• Own bakery sales and performance results
• Partner with your District Manager to solve problems and improve the bakery
• Run local marketing activities that drive traffic and sales

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing setting
• Availability for 2 to 3 mid-to-late shifts Thursday to Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Strong business acumen
• Strong communication, organization and problem-solving skills
• Comfort learning restaurant or retail technology and business systems
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk up to 8 hours per shift
• Lift up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to work nights and weekends

Benefits

• Competitive base pay
• Quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount
• Career development and advancement opportunities
• Medical, dental and vision benefits
• 401k company match, beginning 30 days after employment

Before you apply

• Employment is contingent on successful background checks and other pre-employment requirements
• Food safety certifications are required where applicable to the location

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is known for its warm cookie bakery and delivery concept.