Cookie Crew

The role

You will serve guests, bake and package cookies, brownies and other treats, and prepare in-store, pickup, delivery and online orders at an Insomnia Cookies bakery. Shifts are fast-paced, with evening, late-night, weekend and holiday hours common.

What you will do

• Welcome every guest with genuine hospitality.
• Prepare, bake and package cookies, brownies, ice cream and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized and food-safe.
• Help teammates and restock supplies as needed.
• Resolve guest concerns with empathy, partnering with the Shift Leader when needed.
• Help guests understand menu items and repeat orders for accuracy.
• Handle cash and payments accurately with no shortages or overages.

Required qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Stand and walk for up to 8 hours per shift.
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance.
• Frequently reach, bend, stoop, twist, kneel and lift.
• Work around ovens, freezers and refrigeration units at varying temperatures.
• Read order screens, recipes and safety information.
• Communicate effectively with guests and team members in a fast-paced environment.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Nice to have

• Prior experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Ambitious nature.
• Great communication and organizational skills.

Benefits

• Flexible part-time schedules
• Free cookies and employee discount
• Paid time off
• Pet insurance
• Excellent training
• Job stability with a rapidly growing company
• Growth and promotion opportunities, including Shift Leader and bakery leadership roles
• Early Wage Access (get paid the next day)

Before you apply

• Must be 18 or older.
• Must be legally eligible to work in the United States.
• Must be able to work nights, weekends and holidays.
• Employment is contingent on background checks and employment verification.
• Any required food safety certification must be obtained.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for warm cookies and late-night delivery.