District Manager

The role

You will drive sales, hiring, retention and customer service training across 9-10 stores in the Texas South market. You will lead store managers and build diverse teams that know their local markets and customers.

What you will do

• Drive top-line sales across 9-10 stores.
• Lead hiring, retention and customer service training.
• Develop and execute regional strategies to meet each store's financial, operational and customer-service goals.
• Provide expertise on customer service challenges, team staffing, store operations and company policies.
• Manage labor with the Director of Workforce Planning, regional support team and Store Operations Managers.
• Lead and develop store leaders and diverse teams.

Required qualifications

• At least 5 years as a multi-unit regional manager in food and beverage, restaurant, hospitality or retail.
• At least 2 years of leadership in a customer service-oriented role.
• Ability to build, hire and coach a diverse part-time hourly staff.
• In-depth knowledge of business functions such as supply chain, P&L analysis, customer service, compliance and human resources.
• Strong organizational, interpersonal and problem-solving skills.

Nice to have

• Prior experience with baking, bakery equipment or commercial kitchen equipment.

Benefits

• Comprehensive medical, dental, vision and pet insurance.
• 401K with contribution match.
• 3 weeks paid vacation.
• Paid sick time off.
• 2 personal wellness days.
• Company laptop.
• Commuter reimbursement.
• Free cookies.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.