Store Operations Manager (GM)

The role

You will run the day-to-day operation of an Insomnia Cookies bakery, including staffing, product quality, guest experience and sales results. You will hire, coach and develop a team of shift leaders, cookie crew and delivery drivers. This is a hands-on leadership role.

What you will do

• Own the day-to-day operation of your bakery, with every shift staffed, prepared and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety and bakery execution.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Set the standard for hospitality and coach your team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Develop Shift Leaders who can lead shifts, coach teams and solve problems.
• Take ownership of your bakery's sales and key performance measures.
• Partner with your District Manager to solve problems and improve the bakery.
• Run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
• A track record of hiring, coaching, developing and retaining teams.
• Strong business acumen and the ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Stand and walk for up to 8 hours during a shift.
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.
• Work around ovens, freezers and refrigeration units with varying temperatures.
• Ability to work nights and weekends.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access, with pay the next day.
• Employee discount (free cookies).
• Career development and advancement opportunities.
• Medical, dental and vision benefits, starting 30 days after employment.
• 401k with company match, starting 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally. It is a bakery and delivery brand known for warm cookies delivered all day and late into the night.