Shift Lead

The role

As a Shift Lead, you will run the bakery during your shift, day or night. You will lead the cookie crew, support store leadership, and make sure customers get great service and quality products.

What you will do

• Provide excellent customer service and quality products to all guests.
• Support store leadership by maintaining operations, communicating key information and monitoring production efficiency.
• Hold the team accountable to company standards and procedures.
• Help train and coach team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning.
• Work alongside the Cookie Crew.
• Keep a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Required qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management and people skills.
• Outgoing, friendly and patient.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Benefits

• Pay on Demand: get earned wages at the end of the day.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing and reputable company.
• Growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Before you apply

• Must be 18 years or older to be employed.
• Must be legally eligible to work in the United States.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.