Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside your Cookie Crew to bake, package and deliver orders with an exceptional guest experience. You also coach teammates, keep the bakery running smoothly and handle cash and register accountability.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience.
• Bake, package and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Ability to work around ovens, freezers and refrigeration units with varying temperatures
• Ability to read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful completion of background checks and employment verification.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many of its Assistant Managers and Store Managers began as Shift Leaders.