Shift Leader

The role

As a Shift Leader at the Downtown 6th St. store in Cleveland, OH, you will lead bakery operations during your shift, bake and package orders, and coach the Cookie Crew team. You will also handle cash management and deposits.

What you will do

• Lead bakery operations during your shift and ensure a good guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate important updates and work with store leadership
• Jump in wherever needed to help the team

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for great guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds with assistance occasionally
• Work around ovens, freezers and refrigeration units
• Read order screens, recipes and safety information
• Legally eligible to work in the United States

Nice to have

• Point of Sale systems experience
• Detail focused and results-oriented

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Early Wage Access
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 or older to be employed
• Legally eligible to work in the United States
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for its bakery and delivery concept.