Store Operations Manager (GM)

The role

You will run the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop your team, deliver a strong guest experience, and own sales and operating results.

What you will do

• Own the day-to-day operation of your bakery and staff every shift.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor execution.
• Manage ordering, inventory accuracy, product rotation and shrink.
• Bring the Always Warm guest experience to life and coach your team to deliver it.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Provide regular coaching and feedback, and build a talent pipeline.
• Own your bakery's sales and key performance measures and act to hit goals.
• Partner with your District Manager to solve problems and improve the bakery.
• Run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2 to 3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality.
• Strong business acumen.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions with or without reasonable accommodation.
• Stand and walk for up to 8 hours during a shift.
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access.
• Employee discount.
• Career development and advancement opportunities.
• Medical, dental and vision benefits.
• 401k company match, beginning 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It operates bakery and delivery concepts known for warm cookies available late into the night.