Shift Leader (PM Shift)

The role

As a Shift Leader, you will run the bakery during your shift, serving customers, building orders, baking, and leading the Cookie Crew team. You will support store leadership and keep the store running to company standards.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership by maintaining operations and communicating key information during your shift
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Nice to have

• PM shift availability

Benefits

• Flexible part-time schedules
• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is headquartered in Philadelphia, PA, and also runs a nationwide shipping and gifting business.