Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift, day or night. You handle customer service, baking, and building orders, and you guide the cookie crew team.

What you will do

• Provide excellent customer service and quality products to all guests
• Support store leadership by maintaining operations during your shift and communicating pertinent information
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand daily pay
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a late-night cookie bakery and delivery company founded in a college dorm room. It has over 300 stores globally and is headquartered in Philadelphia, Pa.