Shift Leader

The role

You will lead a shift at a bakery store, keeping operations running and guiding the cookie crew. You will also deliver customer service and support store leadership.

What you will do

• Provide incredible customer service and quality products to guests
• Maintain operations during your shift and communicate pertinent information
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead the cookie crew team and work alongside them
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older
• Must meet food safety standards set by Insomnia Cookies and local public health regulations, including HEP-A vaccination on first day of work or within 30 days of employment

Benefits

• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• HEP-A vaccination required on first day of work or within 30 days of employment

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and delivery concept. It has over 300 stores globally and is headquartered in Philadelphia, Pa.