Cookie Crew

The role

You will welcome guests, bake and package cookies and other treats, prepare in-store, pickup and delivery orders, and keep the bakery clean and food-safe. The role includes operating the register and helping teammates during busy shifts.

What you will do

• Welcome guests with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package cookies, brownies, ice cream, and other treats to quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever the team needs you, including restocking and helping teammates.
• Resolve guest concerns with empathy and urgency, working with your Shift Leader when needed.
• Deliver an experience that turns first-time guests into lifelong fans.

Required qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand and walk for up to 8 hours per shift.
• Ability to lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.
• Ability to reach, bend, stoop, twist, kneel and lift frequently.
• Ability to use hands and fingers to handle bakery equipment, food and a point-of-sale system.
• Ability to work in varying temperatures, including around ovens, freezers and refrigeration.
• Ability to safely operate kitchen equipment per company procedures.
• Ability to read order screens, recipes and safety information.
• Ability to communicate effectively with guests and team members in a fast-paced setting.
• Availability for evening, late-night, weekend and holiday shifts.

Benefits

• Competitive hourly pay.
• Early Wage Access (get paid the next day).
• Flexible scheduling.
• Employee discount (free cookies).
• Opportunities for growth into Shift Leader and other bakery leadership roles.

Before you apply

• Must be 18 or older.
• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certification must be obtained if required for the location.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It operates bakeries and delivery known for a loyal following of late-night cookie lovers.