District Manager

The role

The District Manager will lead 9 to 10 stores in the Oklahoma City market, focusing on sales, hiring and retention, customer service training and strategic planning. The role leads other leaders and develops diverse teams.

What you will do

• Drive top-line sales across the stores
• Drive hiring and retention
• Lead customer service training
• Lead strategic planning
• Develop and execute regional support strategies to meet each store's financial, operational and customer-service goals
• Provide expertise on customer service challenges, team staffing, store operations and company policies and procedures
• Assist in managing labor with the Director of Workforce Planning, regional support team and Store Operations Managers

Required qualifications

• Minimum of 5 years of experience as a multi-unit regional manager in food and beverage, restaurant, hospitality or retail
• 2+ years of leadership experience in a customer service-oriented role
• Ability to build, hire and coach a diverse part-time hourly staff
• In-depth knowledge of business functions such as supply chain, P&L analysis, customer service, compliance and human resources
• Strong organizational, interpersonal and problem-solving skills

Nice to have

• Prior experience with baking, bakery equipment or commercial kitchen equipment

Benefits

• Competitive base plus quarterly bonus
• LTIP bonus plan enrollment
• Medical, dental, vision and pet insurance
• 401K with contribution match
• 3 weeks paid vacation
• Paid sick time off
• 2 personal wellness days
• Company laptop
• Commuter reimbursement
• Free cookies

About the company

Insomnia Cookies was founded in a college dorm room and is known for its warm cookie delivery. It has over 300 stores globally and is headquartered in Philadelphia, Pa.