Shift Leader

The role

As a Shift Leader at the GVSU store in Allendale, MI, you lead the bakery during your shift. You bake and package orders, serve guests, coach the Cookie Crew, and keep operations running.

What you will do

• Lead bakery operations during your shift
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Monitor production efficiency and hold the team to company standards
• Maintain a safe, clean working environment and safe food handling
• Jump in wherever needed to help the team

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Ability to lift up to 40 lbs
• Ability to stand and walk up to 8 hours per shift
• Ability to lift up to 30 lbs regularly and up to 50 lbs with assistance
• Legally eligible to work in the United States
• Must be 18 years or older

Nice to have

• Point of Sale systems experience

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Ability to obtain any required food safety certifications for the location
• Employment is contingent on background checks and pre-employment requirements

About the company

Insomnia Cookies was founded in a college dorm room and runs a bakery and delivery concept with over 350 stores globally. It is known for a loyal following of cookie lovers.