Shift Leader

The role

As a Shift Leader at the WVU store at 2161 University Ave, you lead bakery operations during your shift, including baking, packaging orders, serving guests and coaching the Cookie Crew. You also handle cash management, register accountability and deposits.

What you will do

• Lead bakery operations during your shift for a strong guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Support and work alongside the Cookie Crew

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to lift up to 40 lbs.
• Stand and walk for up to 8 hours per shift
• Regularly lift, carry, push and pull up to 30 lbs; occasionally up to 50 lbs with assistance
• Work around ovens, freezers and refrigeration units at varying temperatures
• Read order screens, recipes and safety information

Nice to have

• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access

Before you apply

• Must be legally eligible to work in the United States
• Must be 18 years or older
• Employment is contingent on successful background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.