Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift, including baking, packing orders, serving guests, and coaching the Cookie Crew team. You also handle cash management and deposits. The job is at a new Manchester, NH location.

What you will do

• Lead bakery operations during your shift for a good guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Help wherever needed to get the team through the shift

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to work well in a fast-paced, team-oriented environment
• Positive attitude and a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly
• Comfortable working around ovens, freezers and refrigeration units
• Ability to use a point-of-sale system

Nice to have

• Point of Sale systems experience

Benefits

• Flexible part-time schedules
• Pay-on-Demand / Early Wage Access (get paid the next day)
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be legally eligible to work in the United States
• Employment is contingent on background checks and other pre-employment requirements

About the company

Insomnia Cookies is a late-night bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is hiring Shift Leaders for its new Manchester, NH location.