Shift Leader

The role

You will lead bakery operations during your shift, including baking, packing orders and serving guests. You will also coach and direct the Cookie Crew team and handle cash and deposits.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Support the team wherever needed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude and passion for guest experience.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to lift up to 40 lbs.
• Ability to stand and walk up to 8 hours per shift.
• Ability to lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs occasionally with assistance.
• Legally eligible to work in the United States.
• Ability to perform essential functions with or without reasonable accommodation.

Nice to have

• Point of Sale systems experience.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.

Benefits

• Competitive hourly pay.
• Pay-on-Demand / Early Wage Access, paid daily.
• Paid vacation and sick time off.
• Pet insurance.
• Interactive training and mentorship.
• Achievable growth and promotion opportunities.
• Employee discount and free cookies with every shift.
• Flexible scheduling.

Before you apply

• Must be 18 or older.
• Must be legally eligible to work in the United States.
• Employment is contingent on background checks and employment verification.
• You must be able to obtain any required food safety certifications for the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is expanding, and this posting is for its newest NYC store.