Cookie Crew

The role

You will welcome guests, prepare and package cookies and other treats, and handle in-store, pickup, delivery and online orders in a bakery. You will also operate the register and keep the bakery clean and food-safe.

What you will do

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, including restocking supplies and helping teammates.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver an experience that turns first-time guests into lifelong fans.

Required qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Stand and walk for extended periods of time (up to 8 hours per shift).
• Frequently reach, bend, stoop, twist, kneel, and lift.
• Lift, carry, push, and pull up to 30 pounds regularly.
• Occasionally lift up to 50 pounds with assistance.
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
• Safely operate kitchen equipment in accordance with company procedures.
• Read order screens, recipes, and safety information.
• Communicate effectively with guests and team members in a fast-paced environment.

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Paid training
• Employee discount (free cookies)
• Opportunities for growth into Shift Leader and other bakery leadership roles

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements permitted by law.
• Food safety certifications may be required, depending on the location.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. The company describes itself as a bakery and delivery concept known for its loyal following of cookie lovers.