Shift Lead

The role

You will lead the bakery on your shift and work alongside the Cookie Crew. You will bake and pack orders, serve guests, and coach teammates.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for extended periods of time (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units
• Read order screens, recipes, and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful completion of background checks and employment verification.
• Food safety certifications may be required, depending on the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers began as Shift Leaders.