Shift Leader

The role

As a Shift Leader at the Austin store, you lead the bakery during your shift, including baking, building orders and serving customers. You also coach and direct the Cookie Crew team and keep operations running smoothly.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience
• Bake, package and prepare orders, and serve customers
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Point of Sale systems experience
• Strong communication, organization, time management and people skills
• Outgoing, friendly and patient
• Detail-focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions with or without reasonable accommodation
• Ability to stand and walk for up to 8 hours per shift and regularly lift up to 30 lbs

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Early Wage Access
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Must be able to obtain any required food safety certifications for the location
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an equal opportunity employer.