Shift Lead

The role

You will lead the bakery during your shift and work alongside your Cookie Crew to bake and pack orders and deliver an exceptional guest experience. You will also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while giving excellent guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Reach, bend, stoop, twist, kneel and lift frequently
• Work around ovens, freezers and refrigeration units with varying temperatures
• Operate kitchen equipment safely and read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Employment is contingent on successful completion of background checks and employment verification.
• Ability to obtain any required food safety certifications for the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers began as Shift Leaders.