Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work side-by-side with your Cookie Crew to deliver warm cookies and a great guest experience. You will bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience.
• Bake, package and prepare orders while giving excellent guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to run operations efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration in varying temperatures
• Operate kitchen equipment safely and use a point-of-sale system
• Read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful background checks and employment verification.

About the company

Insomnia Cookies is a bakery and delivery brand with over 350 stores globally, founded in a college dorm room. The company describes itself as an Equal Opportunity Employer.