Store Operations Manager (GM)

The role

Lead a bakery team and run day-to-day bakery operations, including hiring, coaching, scheduling, inventory, and guest experience. Own the bakery's sales and performance results, with a hands-on, player-coach role.

What you will do

• Own the day-to-day operation of the bakery and make sure every shift is staffed and set up for success.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Set the standard for genuine hospitality and coach the team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Give consistent coaching and feedback, and develop Shift Leaders.
• Take ownership of sales and key performance measures and act to hit goals.
• Partner with the District Manager and field leadership to improve the bakery.
• Run local community connections and marketing activities that drive traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Natural sense of hospitality and commitment to an exceptional guest experience
• Strong business acumen and ability to turn goals into action
• Strong communication, organization and problem-solving skills
• Comfort learning and using restaurant or retail technology and business systems
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours in a shift
• Lift up to 30 pounds regularly and up to 50 pounds occasionally with assistance

Nice to have

• Familiarity with commercial convection ovens

Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• $50.00 per month cellphone data plan stipend
• Cookie Jar internal stock earnings
• Medical, dental, vision and pet insurance
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in Cookie College learning and training platform
• Early wage access, paid the next day
• Employee discount with free cookies
• Career development and advancement opportunities

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally. It is known for its bakery and delivery concept.