Store Operations Manager (GM)

The role

You will run the day-to-day operations of an Insomnia Cookies bakery, leading and developing a team of shift leaders, cookie crew and delivery drivers. You will also own sales results and deliver a strong guest experience, working hands-on during busy shifts.

What you will do

• Run the daily bakery operation so every shift is staffed, prepared and ready.
• Keep high standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation and shrink.
• Hire, onboard, coach and develop shift leaders, cookie crew and delivery drivers.
• Give consistent coaching and feedback, and build a talent pipeline.
• Own the bakery's sales and key performance measures and act to hit goals.
• Set the standard for genuine hospitality and fast, friendly guest service.
• Partner with the District Manager to solve problems and improve the bakery.
• Run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing setting.
• Availability for 2 to 3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• Strong business acumen and the ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the role, with or without reasonable accommodation.
• Stand and walk up to 8 hours per shift.
• Regularly lift, carry, push and pull up to 30 pounds; occasionally up to 50 pounds with assistance.
• Work nights and weekends.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access, with pay available the next day.
• Employee discount on cookies.
• Career development and advancement opportunities.
• Medical, dental and vision benefits.
• 401(k) with company match, starting 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certifications may be required for the location.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It runs a bakery and delivery concept known for warm cookies available all day and late into the night.